How to Claim Money From the Latest Chick-fil-A Lawsuit

Katy O'Hara is a food media writer and editor. Her work has appeared online for America's Test Kitchen, Serious Eats, and Allrecipes, and in print for America's Test Kitchen Kids.

It seems as though all summer and fall we’ve heard reports of new lawsuits being filed against popular fast-food and fast-casual chains. From Olive Garden to Starbucks to Taco Bell, suits have been filed for alleged deceiving and misleading of customers to unexpected “ingredients” to improperly lidded coffee resulting in a spill (yes, really).

While many of those lawsuits are still being argued, a class-action lawsuit against Chick-fil-A has been settled.

What Is the Chick-fil-A Lawsuit About?

Less than a month ago, a complaint was filed in a Georgia federal court alleging that Chick-fil-A charged hidden delivery fees to customers during the COVID-19 pandemic. The chain advertised low or free delivery fees but apparently raised the price of products for delivery orders.

The lawsuit claims that food prices for delivery orders were marked up as much as 25-30 percent. For example, that means if you ordered a chicken sandwich meal online for delivery as opposed to store pickup, you’d potentially pay around $12 instead of $9.60. It also claims that the chain knew the price markup would confuse customers and didn’t disclose the markup, leading customers to make purchases they may not have otherwise.

Chick-fil-A has not admitted any guilt, but it has agreed to a $4.4 million settlement.

How to Get Money From the Chick-fil-A Lawsuit

The $4.4 million is broken into a $1.45 million cash fund and a $2.95 million gift card fund. Those who qualify as class members are expected to receive $29.95 in the form of cash or a gift card. But, if there are more valid claims than expected, that amount will go down.

If you believe you’re eligible to receive a payout, you should receive an email from the settlement administrator (don’t worry if you haven’t received it yet but are a devoted Chick-fil-A delivery orderer—the claim form hasn’t been opened yet). Chick-fil-A is placing a notice on its website and is providing email addresses to the administrator. If you receive the email and believe you are a valid claimant, all you’ll need to provide is your email address, full name, phone number, and certification that you are eligible to receive the settlement.

This successful class-action lawsuit comes two years after a similar suit was filed against Chick-fil-A. Two customers in New York proposed a class-action suit in late September 2021 with the same complaint as this more recent filing. While the price discrepancy referenced in both these suits is still happening, Chick-fil-A has agreed to add a disclaimer to its website and mobile app that prices for delivery items may be higher.